Yamato-Esulon Co., Ltd. (hereinafter referred to as “Yamato-Esulon”) uses personal information provided by our customers and business partners to develop and provide products and services that meet the needs of our customers and business partners. We take the necessary security control measures over personal data to prevent leakage, loss, or damage of personal data we have received, and we will endeavor to comply with the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”), and to appropriately manage and protect personal information in accordance with these guidelines.
１.Acquiring Personal Information
We retain, manage, and use personal information by asking our customers and business partners to provide us with their personal information, and by acquiring personal information of employees and others to the extent necessary to carry out our business operations.
When acquiring personal information, we will clarify in advance the purpose and scope of use of such information, inform the person of such purpose and scope of use along with the contact information for inquiries, acquire personal information to the extent necessary to achieve the stated purpose of use, and take measures to ensure that such information is not used for any purpose other than the stated purpose.
The purpose of use may be changed only to the extent that it is reasonably deemed to remain relevant to the purpose of use before the change. In the event of a change in the purpose of use, we will notify the customer or business partner who has provided personal information of the changed purpose of use, or publicly announce it on our website or through other means.
２.Purpose of Use of Personal Information
We will use the personal information provided by our customers and business partners only within the scope of the purposes of use indicated below, and never for any other purpose.
We will never use personal information provided by our customers or business partners in an inappropriate manner, such as by supporting unlawful acts or misconduct.
*The management of personal information by our employees is stipulated in our work regulations.
|Type of Personal Information||Purpose of Use|
|Personal information concerning employees and officers of business partners|
|Personal information concerning mail order customers, etc.|
|Personal information concerning participants in seminars that we sponsor or co-sponsor|
|Personal information obtained through our social media accounts|
|Personal information of the person who makes an inquiry or request for consultation, etc.|
|Personal information of the person making a request for disclosure or filing a complaint, etc. regarding personal information|
Personal information regarding physicians, researchers, scholars, etc. cooperating with our research and development
|Personal information of public officials such as persons in charge of regulatory authorities|
|Personal information of shareholders|
|Personal information of participants, members, etc. of organizations of which we are a member|
|Personal information on residents living in the vicinity of our facilities|
|Personal information on individuals photographed by security cameras installed in our facilities|
|Personal information of employment applicants|
|Personal information on former employees|
３.Appropriate Management and Protection of Personal Information
We will manage the personal information of our customers and business partners that we have acquired using appropriate methods, and will not disclose nor provide personal information to any third party without the prior consent of the person concerned.
However, this excludes the following cases:
-  When disclosure is requested pursuant to laws and regulations;
-  When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual;
-  When it is especially necessary to promote the improvement of public health or the sound growth of children, and when it is difficult to obtain the consent of the individual concerned;
-  When such personal data is provided in conjunction with the Company’s entrustment of all or part of the handling of personal data within the scope necessary for the achievement of the purposes of use; (See ‘10. Management of Contractors’)
-  When providing an item of personal data for joint use to a legal entity within the scope identified as a joint user of personal information in Section 4;
We will only jointly use the personal information of our customers and business partners that we possess within the limited scope described below.
||Name, address, postal code, telephone number, fax number, e-mail address, transaction history, and test verification data of customers and business partners|
Domestic offices and manufacturing facilities of Yamato-Esulon Co., Ltd. in each country
ORCOA Co., Ltd.
*Please refer to the following website for information on each of our domestic offices and manufacturing facilities and ORCOA Co., Ltd.
||Administration Department, H.R. Section,Yamato-Esulon Co., Ltd.|
5.Ensuring the Accuracy and Security of Personal Information
We will maintain accurate and current personal data in our possession, take measures to prevent leaks, loss, or damage of personal information (“leaks, etc.”), and implement corrective measures in the event of such occurring.
Should leaks, etc. of personal information that may harm the rights and interests of our customers or business partners have occurred or are likely to occur, and one of the following cases applies, we will promptly report the incident to the Personal Information Protection Commission and notify the individual concerned using an appropriate method.
Cases of leaks, etc. to be reported are as follows:
-  Leaks, etc. of special care-required personal information;
-  Leaks, etc. of personal information that may cause property damage due to wrongful use;
-  Leaks, etc. of personal information that may have been done intentionally for the purpose of wrongful use (e.g., unauthorized access, etc.);
-  Large-scale leaks, etc. exceeding 1,000 cases.
6.Requests for Disclosure, Correction, etc. Regarding Personal Information Contained in Retained Personal Data
When we receive from an individual whose personal information we retain a written or oral request to provide notification of the purpose of use, or to disclose, correct, or append retained personal data related to personal information that identifies the individual concerned, we will disclose or correct the personal information after confirming the individual’s identity through proof of personal identification or other means.
Requests for disclosure, correction, etc. will be handled as follows.
|Yamato-Esulon Co., Ltd.|
|Requests for disclosure, etc. of personal information contained in retained personal data should be made to the following contact point.|
Request contact point:Administration Department, H.R. Section,
Yamato-Esulon Co., Ltd.
We will confirm the identity of the individual making the request with identification documents, etc., and will carry out the procedures after the individual fills out the necessary information on a form prescribed by Yamato-Esulon.
Details will be explained individually when you inquire with the request contact point.
Please select and indicate your preferred method of disclosure of retained personal data from the following methods.
500 yen will be charged as the actual cost of return postage for each request.
The method of payment will be explained individually at the time of inquiry.
7.Deletion, Suspension of Use, Erasure
When we receive a request regarding retained personal data from a customer or their representative for deletion, suspension of use, or erasure of personal information that identifies the customer, we will honor this request only if the following conditions are met:
-  When it is discovered that a violation of the Personal Information Protection Law has occurred, such as non-disclosure or deviation from the purpose or scope of use of personal information, or acquisition of personal information by improper means, etc.;
-  When the personal information in our possession is likely to harm the individual rights or legitimate interests of the individual concerned.
However, pseudonymized information is not subject to this deletion, suspension of use, or erasure as well as the request for disclosure, correction, etc. described in Section 6.
Pseudonymized information is information that cannot be used to identify a specific individual by itself unless it is collated with other information that can identify the individual, for example, by replacing the name in the personal information collected with a pseudonymized ID and creating a database of such information. We do not use pseudonymized information for any purpose other than for research and development data.
8.Complaints and Inquiries Concerning Personal Information
Please direct any complaints, concerns, or inquiries regarding personal information retained by this Company to the contact point given below.
Customer contact point: Administration Department, H.R. Section,
Yamato-Esulon Co., Ltd.
4F Yao Ekimae Shimano Bldg.
1-61 Hikari-cho, Yao, Osaka
9.Compliance with Laws and Regulations
In the handling of personal information we will comply with all applicable laws, regulations, national guidelines, and other standards, as well as industry guidelines.
10.Management of Contractors
We may outsource the handling of personal information, etc. to outside parties to the extent necessary to carry out the purpose of use. The following procedures will be taken in these circumstances.
-  In the selection of contractors, we will select a contractor that we determine will handle personal information in an appropriate manner.
-  We will provide or disclose personal information, etc. we collect to contractors only to the extent necessary for the implementation of the purpose of use.
-  We will appropriately supervise contractors, beginning from the conclusion of any contracts, etc. with them.
Takashi Matsunaga, President
Yamato-Esulon Co., Ltd.
Personal Information Handling Business Operator